When we speak with business owners about their gaming businesses, we often find that we can make it even better. Less downtime, fewer service issues, and more profit. It’s one of the reasons many of our customers switch to Universal Gaming Group from other Terminal Operators.
These are the kinds of questions every gaming business owner should be asking their Terminal Operator. We have answers.
Ready to chat about increasing your revenue? Click here to contact us today.
How did my revenue compare with last quarter or last year?
Universal Gaming Group offers every client a quarterly review with our expert account managers to see how we might grow your revenue together. While some external factors like the economy and changing player habits can impact profitability, in every case we find ways to make your gaming business work harder for you in any environment.
Do the VGTs in my location have repeated service issues or excessive downtime?
They shouldn’t! Even though every gaming business will experience periodical issues, whether its game updates or wear and tear on machines, every minute of service interruptions means lost revenue. Universal Gaming Group is widely known for our well-functioning machines and ultra-fast service. Our technicians are on-site within an hour of your call.
Are simple fixes being serviced remotely?
Not every issue requires a visit from a technician. Remote servicing is one of our clients’ favorite perks of working with Universal Gaming Group. 60% of all calls are serviced in 20 minutes or less from our state-of-the-art remote servicing center to make sure our partners keep the revenue stream flowing.
Is my TO helping drive new business to my location?
Gaming is not a “if you build it they will come” business. Your Terminal Operator should be a partner, not a set-it-and-forget-it vendor. Universal Gaming Group helps you plan a marketing strategy and offers a comprehensive suite of co-op marketing solutions, from strategy to signage to execution. We even pay half of your costs.
Do I have access to a self-serve data portal to track performance?
Every time a player engages with one of your machines, they are producing valuable data that can lead to increased profit for your business. Our Partner Portal is a one-stop shop to analyze and optimize your gaming business, right at your fingertips. Your account manager will help you set it up and show you how to analyze and track the performance of your business.
Universal Gaming Group offers the best service in the gaming industry. It’s one of the reasons so many of our partners switch to Universal Gaming Group from other Terminal Operators. Our account managers are active partners in your business, and our technicians are the most skilled in the industry. We also have all the latest and most popular games, and regular sweepstakes and giveaways to keep your customers excited about playing in your location. With Universal Gaming Group you get more attention and better service, more uptime and bigger profits.
Take a look at how two Universal Gaming Group locations have performed before and after working with one of the region’s competitors.